Carriers
We ship all orders using Canada Post and other reliable third-party carriers, selected based on destination, service level, and cost.
Processing Time
Orders are processed in the order they are received.
Express shipments are prioritized.
Standard processing time is typically 1–2 business days, depending on current order volume.
Transit Times
Delivery time depends entirely on the selected carrier and destination. We cannot guarantee delivery dates or transit durations.
Typical shipping times (for reference only):
Domestic (Canada): 1–5 business days
USA: 2–7 business days
Europe and other international destinations:
Courier services: 2–5 business days
Postal services: 7–20 business days
Please note: Some shipments may take longer due to customs clearance or local delays.
Shipping Coverage and Risk
All shipments are sufficiently insured for loss or damage during transit.
In the event of a lost or damaged parcel, the carrier’s insurance will cover the declared value. Claims must be submitted according to the carrier’s terms.
Untracked shipping methods are not available. Every shipment includes tracking and insurance.
Reshipping Policy
We do not re-ship lost or delayed orders.
If a shipment is lost or damaged, and insurance coverage applies, you may submit a claim through the carrier or contact us to assist with the process. A new order must be placed to replace the shipment.
Shipping Destinations
We ship to:
Canada
USA
Most European countries
Other select international destinations
Shipping is available only to countries selectable during checkout. If your country does not appear, we do not currently support shipping to that location.