At CANADUINO.ca, we strive to provide high-quality products to our retail and institutional partners. This Return & Refund Policy applies exclusively to purchases made by approved resellers and institutional customers through this platform.
Eligibility for Returns
We accept returns only in the following cases:
- Items received are defective or damaged in transit.
- Items received do not match the ordered part number or description.
- Your order is incomplete (missing parts or products).
- All return requests must be submitted within 14 calendar days of delivery. Returns requested after this period may not be accepted.
Returned products must be:
- In unused condition.
- In the original packaging.
- Accompanied by a copy of the invoice or packing slip.
Please note: We do not accept returns for discounted, clearance, or special-order items.
Non-Refundable Circumstances
Refunds are not available under the following conditions:
- The shipment could not be delivered due to reasons under the buyer’s control (e.g., incorrect address, failure to collect from carrier).
- Delays or loss caused by factors outside our control (e.g., customs clearance delays, natural disasters, service disruptions).
- Items returned without prior authorization or outside the return window.
- Normal wear, mishandling, or damage due to incorrect use.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be issued for the affected item(s). Shipping fees and return shipping costs are not refundable under any circumstances.
We do not offer exchanges. If you require a replacement, please place a new order.
Return Shipping Instructions
Return shipments must be sent prepaid to:
UNIVERSAL-SOLDER Electronics Ltd
4650 Tecumseh Rd E
Windsor, ON N8W 1K7
Canada
You are responsible for all return shipping fees. Freight-collect shipments will be refused. If returning from outside Canada, please declare the parcel as a return with no commercial value. We are unable to pay customs duties or fees for incoming return shipments.